Mr. K's Story

It was late in the afternoon and the sun had poked it's lazy head out when one of our wonderful customers came in. He shared a story with me that struck my heart. He was telling the story of how he got the perfect boat that he owns today. Here's Mr. K's story.... About a year ago, I called Tim and said, I want a yellow boat, SSI 22 ft. and I really want it to be in great shape and it must be a Chaparral. It was end of the season, so Tim and I talked about his checking other dealerships and when that came up null, he and I discussed ordering a new boat. We had pretty much worked out the details and I was getting ready to finalize the deal. In fact, I was supposed to come and finalize it. Tim and I had spent hours on the phone and he had looked for more hours on off hours. I remember the phone call when Tim called and said, Scott, you are not going to believe this..."Your boat is in my lot." I remember thinking, he ordered the boat and got it here that fast???? Tim quickly added, "I'm serious; YOUR boat is in my lot. Come by and get it." When we finally started conversing about how he'd taken a boat on trade that day for a new boat and immediately thought of me, I couldn't believe the story. I kept asking him...does it have this like I wanted, and Tim would say, yes, man, this is YOUR boat. I bet I asked him about all the options twice that I wanted, and he patiently would say, "yes, Scott, man, this is YOUR boat." "It's yellow, too?" I gasped in amazement...and with that said, "I'm on my way." I'll never forget how I got my boat. I love it. It's perfect just like you said, Tim. Tim answered..."Yes, Scott, I knew it was your boat." His story struck me because it's the perfect example of what our dealership believes in: finding the boat that is perfect and what our customer wants. The customer was excited and happy and still is a year and 1/2 later and that's PRICELESS. And that's Mr. K's story...